Shipping & Returns
We aim to dispatch your order within maximum 5 work days. 99% of the orders are shipped in 2 work days. The products in kitchen and decoration have different delivery time periods between 8-30 work days. Like so many companies, we dropship some of our products and they are shipped from Austria, Poland, China and Spain. Due to the fact that many people turn to online shopping because of COVID-19 lockdown in all over the world, there is a high density in shipping companies. We kindly wait your understanding.
For all metal decor, poster and furniture products, Decoraline offers EXPRESS shipping to all of Europe with DPD and GLS.
All metal wall decor, poster and furniture orders to Europe are shipped from Austria and Germany. Delivery time frames vary from country to country. Delivery time is maximum 5 work days for Europe countries.
Once you made an order you will receive a mail which will show your order confirmation and list of your items. Once your order has been dispatched from our warehouse you will get second mail titled; 'Shipping notification' this notification will list all of your items and a 'Track your order' link will show. Please follow this link to be redirected to your tracking info. Note tracking will only update once scanned by shipping company, please allow 24 hours for this to update.
Please note the estimated delivery time frames provided at checkout and above are not guaranteed. These time frames are in place to give our customers an idea of delivery dates and should not be seen as 100% accurate. Decoraline will not be held responsible for any delays in delivery due to courier issues.
If you miss your delivery you will receive a calling card from shipping company which will give instructions on what to do next.
RETURNS & EXCHANGES
We're sure you'll be happy with your Decoraline purchase but we all change our minds. If you do, please read through the information below. As always our customer experience team are only an email away! So any questions you have please email : email@example.com
30 Day Return Policy
If you are for any reason unhappy with your goods we will happily issue a replacement or refund providing they are returned within 30 days of receipt of your order, complete with all original tags, and in original resalable condition.
We can't accept the refund requests while the order is on the way. If a customer wants refund or to cancel the order after we ship it (while it is on the way), the customer has to wait the receive the order and send to us. We can't refund the orders that we don't get back.
Please ensure all returned items are well packed, so as not to be damaged in transit.
We strongly encourage our customers to send returns by a tracked and insured service as Decoraline will not take responsibility for items damaged or lost in the return transit.
If an order returnes to Decoraline outside of the 30-day return period, we can't accept to make refund or exchange.
For returns, we will inspect the item(s) upon arrival and process the refund within 1-3 business days. This will be minus any postage charges. Please allow any refund, time to show up in your account or on your card.
Upon receiving your item for exchange we will inspect the items, if it complies with our standards stated above we will then process the order and despatch the new item(s) within 5 working days. Standard shipping time will apply on top of the processing time. If any problems occur with your exchange, such as size or color desired being out of stock or item not passing inspection, we will immediately notify you by email.
CUSTOMS & MISSED PARCELS
Customs and Duties
Customs and import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.
Unfortunately, we have no control over these charges, and cannot determine what the cost might be, as customs policies and import duties vary from country to country. We advise that you contact your local customs office to find out current charges before you order.
The customer must take full liability for any parcels returned to DECORALINE due to unpaid customs charges or ignored/unseen emails from your customs office or carrier. Postal charges, return shipment costs, customs charges and handling fees will all be deducted from any refund, gift card or requested exchange due.
Any items not delivered due to the recipient not being home will generally be returned to a local depot after the second delivery attempt, items not collected from the depot will be returned to DECORALINE, we will then issue a refund of goods MINUS our postal charges and an admin fee for returned items. We advise customers to use an address that they can guarantee someone being there to receive the item (home or place of work) as they will need to be signed for.
Once your parcel leaves our warehouse it is the carrier's responsibility to deliver your package to you. We have very little if any power to influence any non-delivered items. The carrier will explain their procedures as well as any compensation claim processes. We will always do our best to help this process along when contacted by the customer via firstname.lastname@example.org
For all European orders, if your parcel is undelivered outside of the ETA time please contact email@example.com
Please allow 10 days after the ETA time before requesting any form of re-delivery or refund. DECORALINE will always do our best to locate and update you on our delivery if needed.